Whether you manage customer service or service delivery, Revcord has a solution to ensure superior customer service relationship management with your day-to-day operation, ensure regulatory compliance, and assist in dispute resolution. We offer the best multimedia logging value on the market today. Read more to see how we can help your organization.
HOW REVCORD WORKS FOR UTILITIES INDUSTRIES
Revcord’s revolutionary recording system and software captures and analyzes all of your communications to dramatically improve your utilities call center operations.
The Revcord system for the utilities industry is a secure and streamlined system that adds all of the industry features you need into one standard package to capture information and put it into context to help you manage operations. Revcord also provides a tool for regulatory and policy compliance as well as employee performance.
Here are a few ways that Revcord systems and software can help:
- Verification of service requests.
- Meet Regulatory Compliance.
- Ensure policies and procedures are being adhered too.
- Evaluate agents to identify training and improvement needs.
- Access to information in real time.
- Enhance Customer Relationships
- Dispute Resolution
It’s good to have the assurance that you can always find every call recorded and stored in the Revcord MMS.