The customer experience is all. In commerce, quality of service is intrinsic to loyalty and reputation. In public safety, lives can depend on agents answering calls and gathering accurate information fast. Government agencies are required to deliver access to services quickly and easily.
To deliver high-quality service at all times, organisations need to train agents to the right level, and reduce employee churn by keeping those agents engaged. Retaining employees can be key to reducing recruitment and operational costs so it’s important to keep your workforce motivated and feeling valued.
Red Box Quantify is a powerful voice and data recording solution that gives you the tools to help you improve skills and moral throughout your organization by providing a way to monitor quality, assess employee performance, and provide personalized coaching and training.