Quantify Live Acquire
Monitor communications in real-time
With Red Box Quantify Live Acquire, managers and supervisors can easily monitor communications as they happen for analysis and to support employee training and best action guidance. With this powerful application it’s possible select any agent or extension and monitor calls in progress, or for convenience, instantly replay recently recorded calls through a headset or remote device.
Live Acquire can be configured to restrict user access to specified teams or groups for ease of management and security. To check what’s happening at any point, Channel Status Display provides an overview of all channels, showing which ones are active and inactive, while Group Overview shows an overview of channel activity by group. Live Acquire’s functionality makes it an excellent tool for instant fact verification.
Find out more about Live Acquire: Live Aquire Overview