Government departments and other public sector organizations are constantly under pressure to deliver outstanding services to the thousands of citizens who call annually for information and advice. Yet with budgets regularly being squeezed that’s big a challenge.
Red Box Quantify Recording Suite provides state and local government contact centers as well as other public sector organizations with smart, easy-to-use and affordable call recording functionality for record-keeping and improving employee and operational performance.
Through listening to and analyzing communications, Quantify helps you identify ways to assess the training needs of employees through workforce optimization, and comply with legislation and call handling standards. By providing target training to employees it’s possible to improve public satisfaction levels and drive efficiencies through increased instances of first call resolution. Plus, because trained agents feel more valued, you can reduce the high cost of employee churn too.
Download Solutions Overview Brochure for Government