Next Generation Quality911 Dispatcher Evaluation
Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround's NextGen Quality911 form-based evaluations and customized scorecards.
PSAPs strive to obtain the highest standards of quality in their emergency communications services. With NextGen Quality911, service is improved and liability risk is minimized. Supervisors can monitor live calls across multiple locations as well as improve dispatcher performance by leveraging recorded best practice calls for training and coaching purposes.