Next Generation Quality911

Next Generation Quality911 Dispatcher Evaluation

Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround's NextGen Quality911 form-based evaluations and customized scorecards.

PSAPs strive to obtain the highest standards of quality in their emergency communications services. With NextGen Quality911, service is improved and liability risk is minimized. Supervisors can monitor live calls across multiple locations as well as improve dispatcher performance by leveraging recorded best practice calls for training and coaching purposes.

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Quality911 is easy to customize to meet our agency's requirements. I have been an advocate of HigherGround's Capture911 voice recorder for several years, and was excited to start using the new Quality911 evaluation solution. Quality911 has provided our agency with a tremendous supervisory, training and employee evaluation tool. In fact, I never imagined all the benefits a good quality assurance program would have on our 9-1-1 center.

Ralph Ladnier
East Baton Rouge 911

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