Next Generation Capture911

Record, Retrieve, Replay & Report

HigherGround's comprehensive suite of recording, quality assurance, and reporting tools assist organizations of all sizes respond to and manage incidents. You can reliably record every call and radio interaction including associated data – time, date, ANI/ALI, radio ID, alias, talkgroup ID, etc.

The NextGen Capture911 system captures 100% of audio from any combination of traditional or trunked radio and circuit-switched or VoIP telephone systems across multiple locations. It also provides the option for capture of PC screens.

Public safety call takers, dispatchers, and supervisors can instantly play back recent or archived interactions from any desktop using an advanced search interface with more than a dozen search options and powerful filters for easy retrieval of data, regardless of the number of channels, recording servers, or sites involved. HigherGround offers an unlimited user access license so customers are not faced with hidden additional per-seat charges.

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NextGen Capture911

Over a dozen search options for instant retrieval of archived data and media recordings, including customized filters, media type, annotations, flagging, and time indexed tagging information. Incidents can be saved to media files, emailed, or stored on other drive locations.

Customizable dashboards allow the end-user to monitor key performance indicators and have access to the most important reports instantly. Intuitive, dynamic reports and charts alleviate the need for sifting through layers of information allowing supervisors to spend less time accessing valuable information and more time for activities that improve their mission critical operations.

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Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround's NextGen Quality911 form-based evaluations and customized scorecards.

PSAPs strive to obtain the highest standards of quality in their emergency communications services. With NextGen Quality911, service is improved and liability risk is minimized. Supervisors can monitor live calls across multiple locations as well as improve dispatcher performance by leveraging recorded best practice calls for training and coaching purposes.

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Capture 911 and Quality911 have made our center more productive and efficient. We are extremely satisfied with our HigherGround 24-hour logging recorder. It is reliable, accurate, and very user-friendly. HigherGround's Quality911 evaluation tool has proven to be a time-saving and valuable piece of equipment for our Communications Center.

LuSandra A. Harris
Yuma Public Safety Communications Center, Arizona

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