HigherGround’s Calibre call recording solution is designed to handle the complex communication systems of the transportation industry
Calibre captures all agent/dispatcher interactions from multiple sources (phone, radio, text, and agent desktops) and presents them in an easy-to-use interface for swift and simple retrieval. Utilize sophisticated dashboard analytics to customize thresholds and automate alert notifications to monitor the metrics that are critical in your situation. Customized reports provide directors with visibility into detailed operations and measurable compliance.
Calibre's Agent Evaluation ensures agents adhere to call center protocols and identify agent improvement areas. Supervisors can evaluate recorded interactions or monitor calls in real time. Keeping up with the training needs in the contact center is fundamental to enhancing customer satisfaction and operational efficiency.