HigherGround’s call recording solutions are designed to ensure that the needs of healthcare professionals are met. Recording calls in a hospital or healthcare related call center requires adherence to a multitude of regulations including HIPPA and MIPPA as well as PCI-DSS in centers that are required to conduct financial transactions. Strict Compliance recording features and HigherGround’s sophisticated API allow the recorder to be configured to listen for multiple types of event triggers, ensuring certain sensitive data is never captured or recorded.
With healthcare professionals handling an array of critical information on a daily basis, it is urgent that every step taken is the right step. Advanced screen capture allows all nurse or operator computer screens to be recorded and played back in sync with phone interactions to ensure adherence with hospital policies and procedures. Agent Evaluation tools will help supervisors identify training needs and staff performance.
To learn more about how Calibre can optimize your healthcare call center, contact a VIP today!