GSA Contract: GS-35F-513AA
Government and military contact and command centers work around the clock to provide quality service to our country. Count on Calibre to reliably manage and monitor all communications. Calibre’s call recording capabilities enable agencies to capture 100% of interactions ranging from phone and radio transmissions to screen capture of agent desktops. These critical tools and customized reports provide directors with visibility into detailed operations and measurable compliance with agency protocols.
Calibre’s Agent Evaluation tool enables directors and supervisors to monitor agents’ communications in real time and grade any interaction. This is critical to identify training needs to improve productivity and operations.
To learn more about how Calibre can optimize your financial call center, contact a VIP today!