Calibre Voice of the Customer Call Recording and Agent Evaluation
HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers. With today’s stringent requirements of contact centers to keep customer data secure, these tools work to provide full regulation compliance.
The HigherGround Calibre product suite ensures customer data security and PCI and HIPAA compliance as well as support of a myriad of rules and regulations. Contact centers have the ability to record analog, digital, and IP phones; ACD, CTI, PBXs, and email communications from a single unified platform providing a holistic view of call center, team, and agent performance.